My character has lost most of the customization done during character creation.
I'm guessing this happened due to switching from Catacombs models to Classic models during the recent realm invasion event and then back again to Catacombs following the event's conclusion.
I created a second character with identical customization to my original and that character also spawned in with the same post-Classic toggle design as my original character despite having never been "Classic." I also made a third character with randomized customization to test if this would happen to all customization configurations or just the one my original character had.
I managed to fix this myself by deleting the user.dat file. Maybe the client was cosmetically overwriting the server-side data about my character or something. Maybe something in the "translation" of Catacombs to Classic and back again isn't correct. Either way the issue is easily fixable by the player.
Original character pre-event: https://i.imgur.com/ahksGmt.png
Original character post-event: https://i.imgur.com/tmOssRM.png
Second character created with identical customization to original upon login: https://i.imgur.com/FKkdqDb.jpeg
Third character with random customization: https://i.imgur.com/KckQcyD.jpeg
Loss of most character customization
Re: Loss of most character customization
Hi! Could you please write a step-by-step for what caused the issue, and for what resolved it? Thanks.
Re: Loss of most character customization
Certainly. The full series of event was as follows:
1. When the invasion event started, like many others, I had trouble with being disconnected. To try and alleviate this I switched to Classic character models.
2. I played the rest of the event with no issue until the event ended and the server went down for a restart.
3. I eventually log back into Eden and set my character models back to Catacombs.
4. After switching back to Catacombs models, I notice upon login that my character has lost most of the customization I had done upon creation. Some things were still there that I had chosen, like the yellow face paint my character had, so I was reasonably suspicious that it hadn't defaulted my character's appearance and instead something had gone wrong when flipping between the two model types.
5. I attempt to fix it myself. First by creating a second character with the exact same facial customization as my original character had before the event. Upon login, the customization I had done is overwritten and the second character now also looks like my original character post-event, despite having never made the switch between models.
6. I create more test characters with different character customization. These appear in-game like they were configured during character creation.
7. I figure it may be something on my end, due to it only affecting characters made with the exact character creation configuration of my original character.
8. I go to AppData/Roaming/Electronic Arts/Eden to find files related to characters. I first delete char.bin, which changes nothing.
9. I then delete user.dat, which changes my character's appearance back to normal when in-game. This also caused the expected changes of many options defaulting but this was easy to fix.
Re: Loss of most character customization
Despite being fixed locally, my character still appears without customization for others.